Help Center
Everything you can do in HydraScale.
A guide to every page and every setting — organised by the same product areas you see in the app, and labelled by which role can use them. 14 areas, 16 articles.
Full access: data, settings, billing, and user management for the workspace.
Day-to-day operations: dashboards, shipments, inventory, support — no workspace/billing settings.
Personal account only by default; an admin can grant read access per section.
Overview
The numbers — sales, spend, margin, and the anomalies that protect them.
Dashboard
Your P&L at a glance — net sales, ad spend, margin and fulfilment, with date and store filters.
Ad Spend
Direct Meta + Google spend in EUR, per platform and per account, over your chosen window.
Ad Intelligence
Campaign and ad-set performance with ROAS and AI-written performance notes.
Analytics
Delivery performance, carrier and country breakdowns, and per-SKU sales velocity — the operational deep-dive.
Anomalies
Automated rules that catch refund spikes, stockouts, ad-spend drift and stale syncs before you would.
Operations
The daily work — fulfilment, stock, invoices, customers, and support.
Shipments
One fulfilment queue from order to doorstep, with warehouse, country and status filters.
Inventory
Live stock by SKU and warehouse, the packing funnel, and per-SKU reorder configuration.
Invoices
Supplier and shipping invoices pulled from Google Drive, scoped to your organization.
Customers
Customer LTV, order history, brand affinity and Brevo segment membership.
Support Inbox
Gmail support threads with AI triage and reply-from-app — when the inbox integration is enabled.
System
Run the workspace — sync health, settings, and team administration.
Sync Health
Per-source freshness — last run, status and errors for every connected integration.
Settings
Your personal account (everyone) plus workspace, billing and integrations (admins).
Admin Panel
User management, per-section permissions, invites and store scope — admins only.
Affiliates
The referral program surface — admin-only and available on the Master plan.
Looking for help inside the app?
Every signed-in screen has a help button in the bottom-right corner. It opens the same guides, filtered to the areas your role can reach — so you only see what's relevant to you.
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