Data Deletion Instructions

HydraScale gives you three ways to remove your data:

• Self-serve in the app — fastest, takes a minute.
• Email us — for organisation owners or anything self-serve can't cover.
• Revoke at the source — disconnect Google / Shopify / Meta access from their own dashboards.

When you delete your account, we remove the following from our production database within 30 days:

• Your user profile (name, email, hashed password, preferences).
• Your membership in any organisation, and all OAuth tokens issued to you.
• Personal access tokens / API keys you created.

When the owner deletes the entire organisation, we also remove:

• All workspace data synced from connected integrations — orders, shipments, ad spend, customer records, inventory snapshots, anomaly history.
• Email threads / message metadata cached for support triage.
• Stored OAuth credentials for every connected platform.
• Uploaded files (invoices, exports) and generated reports.
• Audit logs older than 30 days (newer ones survive for security investigations and are purged on rolling 12-month basis).

Encrypted backups roll off within 90 days of the production purge, after which the data is unrecoverable.

3.1 Delete your user account

1. Sign in at https://hydrascale.io/login.
2. Open Settings → Account.
3. Scroll to Delete account and confirm.
4. You'll receive a confirmation email; deletion completes within 30 days.

3.2 Delete the whole organisation (owner-only)

1. Sign in as the organisation owner.
2. Open Settings → Organisation → Danger zone.
3. Click Delete organisation, type the org name to confirm.
4. All workspace data is queued for purge within 30 days.

We strongly recommend exporting any data you want to keep before deleting. The app provides one-click CSV exports for orders, shipments, ad spend and customers.

If you can't access the app or want us to handle it on your behalf:

1. Email privacy@hydrascale.io from the email address on your account.
2. Use the subject "Account deletion request".
3. Tell us whether to delete just your user, or your whole organisation.

We'll verify the request (typically by asking you to confirm from the account email), then complete deletion within 30 days. We'll send a final confirmation when the purge is complete.

Deleting your HydraScale account stops us from accessing your Google data and deletes our copy of any cached data. For maximum control, you can alsorevoke the OAuth grant directly with Google:

1. Visit myaccount.google.com/permissions.
2. Find HydraScale in the list.
3. Click Remove access.

From that moment, no further Gmail / Google Ads / Google Drive data can be retrieved by HydraScale on your behalf, regardless of any other action.

• Shopify: in your Shopify admin → Apps → find HydraScale → Uninstall. Shopify will also notify us and we'll purge your store's data.
• Meta (Facebook / Instagram): facebook.com/settings/?tab=business_tools → remove HydraScale.
• Triple Whale / euShipments / Brevo: revoke the API key from inside each platform's account settings.

• Self-serve deletion: immediate in the UI; production purge completes within 30 days.
• Email request: verified and completed within 30 days.
• Encrypted backups: roll off within 90 days of production purge.
• Confirmation email: sent the moment the purge runs.

Some data must be kept for a limited time even after deletion, to comply with the law or protect the security of the Service:

• Billing & tax records — kept for the period required by tax law in State of Delaware, USA (typically 7 years).
• Security & audit logs — retained up to 12 months in a separate, restricted-access system.
• Active legal hold — if we're required to preserve data due to a legal claim, we'll hold the minimum necessary until the matter is resolved.

Retained data is access-controlled, encrypted, and used only for the specific reason listed. It is purged as soon as the legal requirement expires.

Email privacy@hydrascale.io or use the contact form. We'll respond within 1 business day on business days.